FAQ

Uniphy'ed Business Administration

UBA has compiled a list of questions that are frequently asked. Although this FAQ won't answer all of your questions, it will give you some insight as to what we can do for you - that's providing efficient, accurate and quality services.
Feel free to Request More Info with any other questions or concerns that you may have.

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Here are some frequently asked questions.

  • Q: How do we get the necessary information to you?
  • A. We recommend faxing or scanning claims information to us at least once a week - or you may choose to mail the information. We will guide you in the necessary information needed to complete a claim successfully.
  • Q: How often are patients billed? How about past due accounts?
  • A. If you contract for this service, patients will be billed on a monthly basis for any balance due - once an EOB has been received by their insurance carrier. Patients will receive past due notices for 30, 60, and 90 days past due. After 'soft collection' attempts have been exhausted, we would recommend turning the account over to a collection agency. Referrals are available.
  • Q: Why is there a Practice Setup Fee?
  • A. The Practice Setup Fee is a one time fee that covers the many things that need to be accomplished when you first sign up for our services. These include getting your practice setup with our clearinghouse, within our SW system, with insurance carriers, creating your patient database...plus much more! We invest a tremendous amount of time and energy providing these services to you - all of which take place before generating any claims.
  • Q: How soon can we get started?
  • A. We can start immediately! From start to finish it can take an average time of 1 to 4 weeks to get you setup, depending on the circumstances surrounding your practice. We can give you a more specific time period once we have had the opportunity to analyze your practice. In general, it takes approximately 1-2 weeks to get setup electronically for commercial carriers and 6-8 weeks for BCBS and Medicare.
  • Q: What reports do you provide?
  • A. We will provide regular monthly reports based on the needs of your practice, as well as weekly transmission reports. Additional, customized reports are also available upon request for a nominal fee. If you elect to have remote access, you are also able to run ANY report you'd like, whenever you want and as often as you want.
  • Q: What are your fees?
  • A. Fees often vary by practice, depending on the size and specialty of the practice, volume of claims and any additional services contracted. We believe that this enables us to provide affordable services to even the smallest of practices, without compromising quality. Request More Info on fees for your practice!
  • Q: Isn't it true that it's cheaper to do claims myself rather than use an outside billing service?
  • A. Absolutely not true! What is the most expensive item in a providers practice?
FULL TIME EMPLOYEES (F.T.E.)

Using an outside billing service has other advantages:

  • - Puts your employees back working for you, not the insurance companies.
  • - Projects you have put off or are not making as much progress on as you would like, due to the fact your employees are going through the mundane chores as dictated by the insurance carriers, finally are getting done!
  • - Many health care providers see an increase of billing efficiency, based solely on the fact that their billing services concentrate strictly on billing and/or billing & collection.
    We understand this is not possible in the traditional clinical or private practice setting, because of the different situations and tasks that arise within your office:
  •     a. Interruptions by fellow staff members, patients or the provider.
  •     b. Interruptions caused by the telephone.
  •    c. Lack of billing consistency and efficiency caused by other projects or tasks not associated with billing.
Q. What are our Software options?
A. UBA does offer two choices of in-house practice management / billing software systems.
   1. For the past several years, we've used VersaForm and XPACK.
   2. We also are able to maintain your EMR. If you would perfer to keep your data at your office we will be glad to place a remote server in your office and work in your database live. This means your data will be all realtime! Most providers like this option because we are working on an EMR that they have purchased and paid a lot of money for. The only requirement is you have a high-speed internet!

Services:

Billing Services
UBA services can be customized to fit the needs of small to large practices.
Our fees are based on your needs and we strive to provide affordable, cost-effective, quality services for every client. We offer billing, consulting and software solutions.

    Full Practice Management Billing
  • - Claim Submissions
  • - Claim Tracking
  • - Payment & Adjustment Posting
  • - Claims Appeals
  • - Accurate and Current A/R
  • - Soft Collections
  • - Patient Statements/Ledgers
  • - Monthly Report
  • - Patient Statements & Ledgers
  • - Additional Services
  • - Verification of Benefits
  • - A/R Cleanup

Much more - contact us for your specific needs!